Country Ireland
Sector Health Care 
Web http://www.smh.ie/

Mission
Saint Michael's House (Dublin, Ireland) provides a range of specialized day and residential healthcare services in 110 different locations to approximately 1500 people.

Testimonial
"We had developed our own in-house solution which highlighted the benefits of having a web-based workflow solution but quickly realised that the cost of developing a scalable and robust solution that was as powerful as WorkflowGen was not realistic.
We looked at several systems including solutions from Adobe but found that WorkflowGen offered a the best combination of functionality, ease of use and critically low costs both in the short-term and long-term. This decision has been strengthened by the excellent support that Advantys has provided."
Neil Kelly, IT Consultant.

SMH is a large organisation nearly 1,500 employees and 110 offices spread across a wide area. To efficiently and effectively manage such a large number of employees and the infrastructure that supports their day-to-day operations it was necessary to put in place a web-based solution that would ensure:

a) that information is captured only once in the organisation

b) only the relevant participants are involved in handling the eForm, i.e. information is intelligently routed throughout the origination

c) captured information is immediately available throughout the organisation - i.e. no waiting for post + database updated immediately upon approval

d) reduced/zero error rates - no re-entering of information, logic built into eForm (e.g. If YES then skip to next question)

e) allowing changes to be made to forms without the need for reprinting and distributing paper based forms (reduce costs)

f) that correct procedures are always followed

g) that there was an audit trail (important for quality)

Functional Solution
WorkflowGen is used throughout the organisation. It supports operations in:

• Finance (Submission and approval of Mileage forms, Petty Cash, Invoices etc.)
  
• HR (Human Resources (Request and approval of Job Advertisements
  
• IT (Creation and maintenance of security profiles and access rights for all employees - these require approvals from different managers + requests for new equipment and Office Applications)
  
• Health Services (Creation and updating of patient records - needs to be highly regulated and auditable - WorkflowGen delivers this. Also enables SMH to ensure that proper procedures are always followed)
  
• Training (Request and approval of Training courses)
  
• Health and Safety (Incident/Accident Reports, includes routing to different managers based upon severity of report)

Technical Solution
WorkflowGen runs on Windows 2000/2003 based servers with clients running Windows 2000 and XP Pro. Database is SQL Server 2000 SP3a.

WorkflowGen has been tightly integrated with several core solutions within SMH, these include:
- Microsoft Great Plains / Dynamics e.g. Approval of Month-end, expenses and salaries
- Business Objects Crystal Enterprise 10 e.g. granting access to specific data sets down to row and column level
- In house databases e.g. Controlling the creation and updating of key data

Feedback from users
Very positive, the technology is so transparent that users rarely ask about the underlying technology and focus on the benefits that the eForms solution will deliver to them - this is a testament to the ease of use and good design of the WorkflowGen solution.

ROI
The ROI will be considerably greater than a purely financial one - it is expected that WorkflowGen will revolutionise the efficiency and effectiveness of the organisation by ensuring:

a) that information is captured only once in the organisation

b) only the relevant participants are involved in handling the eForm, i.e. information is intelligently routed throughout the origination

c) captured information is immediately available throughout the organisation - i.e. no waiting for post + database updated immediately upon approval

d) reduced/zero error rates - no re-entering of information, logic built into eForm (e.g. If YES then skip to next question)

e) allowing changes to be made to forms without the need for reprinting and distributing paper based forms

f) that correct procedures are always followed

g) provide an audit trail (important for quality)

In summary the cost of the solution is only a small part of the benefits that WorkflowGen will deliver and therefore calculating a ROI does not fully capture the significance of the solution. We are expecting that once fully operational that the organisation will process literally tens of thousands of eForms every year - the solution will therefore pay for itself within months.